Data Deletion

Data deletion feature helps you control and remove client information.

There are three ways to delete data: removing an individual session in the Customer Dashboard, using the ‘delete’ endpoint of the Direct API, or through an automatic cleaning process. When you ask to delete data, it immediately removes the person and all their documents, photos, and records.

Customer Dashboard

  1. Log into the Customer Dashboard.
  2. Click on Sessions.
  3. Search for and open the session you want to delete.
  4. Press [Delete] and confirm you want to get rid of it.


  1. Send a request to the ‘delete’ part within the Direct API’s Enrollment Data.

Automatic Deletion

Automatic deletion lets you set how long solution keeps someone’s data before it’s deleted automatically. Data is set to be deleted over time, either after the person’s check is done or from when they were first added if there wasn’t a check. You choose how long it takes before the data gets deleted, with 30 days being the usual setting.

After data is deleted, solution doesn’t keep the person’s personal data anymore. You won’t be able to get back any details about them, and solution can’t help with any problems or questions you have about that data.